Ryan Berg

I approach content strategy and project planning with a focus on analytical thinking, attention to detail, mindfulness, and critical problem solving to deliver meaningful results.

Resume

Professional Summary

Results-oriented Senior Technical Writer with over a decade of experience designing, developing, and managing technical content for enterprise and customer-facing audiences.

Adept at producing high-impact documentation including quick start guides, knowledge base articles, policies, FAQs, user manuals, and support content.

Expert in simplifying complex technical concepts, managing content lifecycles, and driving localization strategies.

Skilled in using Microsoft Writing Style Guide to ensure clarity, consistency, and accessibility.

Efficiently solves problems as part of a team or as an individual contributor, ensuring delivery of quality content in a timely fashion.

    Core Competencies

    • IT Communications & Content Strategy
    • Knowledge Base & User Documentation
    • Microsoft Writing Style Guide
    • Cross-Functional Collaboration
    • Content Lifecycle Management
    • Technical Editing & QA
    • Localization & Globalization
    • GitHub, VS Code, SharePoint, Dynamics 365
    • AI Content Tools (ChatGPT, Microsoft Copilot, GitHub Copilot)
    • Microsoft Office Suite (Word, Excel, PowerPoint, Visio)

    Experience

    Aquent-assignment with Microsoft, July 2025 – Current

    Senior Technical Writer & Editor — Customer Engineering & Service (CE&S), Knowledge Management Self-Help Authoring, Commercial Writing (Web)

    • Author, edit, format, and publish troubleshooting documentation on learn.microsoft.com for Azure and Microsoft Entra products, enabling customers to self-resolve technical issues and reducing support escalations.
    • Lead concurrent reviews of net-new and updated articles across multiple workstreams, driving each to on-time completion and publication.
    • Partner remotely with engineering stakeholders, product management, and support teams to iterate content through review cycles and close technical accuracy gaps.
    • Pilot and operationalize emerging Microsoft AI authoring tools (DocuMentor, Content Mentor, Rubik) to accelerate drafting, editing, and QA.
    • Manage authoring, version control, and publishing via GitHub and VS Code; track work in Azure DevOps and SharePoint.
    • Consistently meet aggressive deadlines across a high-volume, fast-changing content portfolio.

    Steyer Content-assignment with Microsoft, February 2016 – June 2025

    Senior Technical Writer and Editor, FastTrack for Microsoft 365 Learn Team

    • Led content strategy, creation, and maintenance for customer-facing and internal documentation.
    • Created, edited, and maintained content using AI including ChatGPT, Microsoft Copilot, and GitHub Copilot.
    • Created and published quick start guides, support articles, policies, FAQs, white papers, and onboarding collateral.
    • Managed monthly updates to high-traffic documentation on learn.microsoft.com.
    • Applied Microsoft Writing Style Guide and accessibility standards to deliver consistent, user-friendly content.
    • Partnered with SMEs, legal, project managers, and developers to validate and review technical documentation.
    • Coordinated localization efforts for content in 11+ languages and managed external translation vendors.
    • Utilized GitHub, VS Code, and Dynamics 365 for version control and publishing and maintained tracking in Azure DevOps and SharePoint.

    Areas of Expertise

    • Azure, Microsoft 365 and Office 365 documentation
    • Content development, strategy, and architecture
    • AI-created and managed content 
    • learn.microsoft.com articles
    • White papers (technical, business, and customer-focused)
    • VS Code authoring
    • GitHub (publishing and repository management)
    • Internal style guidelines (development and maintenance)
    • UX text
    • UX flow
    • Video demos and tutorials
    • Online help
    • Online wizards
    • Blog posts and articles
    • Email policy and communications

    Technical Skills

    • Content Mentor, GitHub Copilot, Microsoft 365 Copilot, Claude, ChatGPT
    • Windows: Windows 11, Windows 10, Windows 8, Windows 7
    • MacOS, iOS
    • GitHub, GitHub Desktop, VS Code, Azure DevOps
    • Markdown, HTML, XML
    • Microsoft 365/Office 365 products (Microsoft Teams, Word, Excel, PowerPoint, Visio, Outlook, Defender)
    • SharePoint (current, 2019, 2016, Dedicated, Online)
    • OneDrive, OneDrive for Business
    • Product Studio, DxStudio 3.0 and 2.2, Documentation Studio
    • Camtasia Studio 8 and 8.1

    Education

    Seattle University, MAEd
    Oberlin College, BA