Resume
Professional Summary
Results-oriented Senior Technical Writer with over a decade of experience designing, developing, and managing technical content for enterprise and customer-facing audiences.
Adept at producing high-impact documentation including quick start guides, knowledge base articles, policies, FAQs, user manuals, and support content.
Expert in simplifying complex technical concepts, managing content lifecycles, and driving localization strategies.
Skilled in using Microsoft Writing Style Guide to ensure clarity, consistency, and accessibility.
Efficiently solves problems as part of a team or as an individual contributor, ensuring delivery of quality content in a timely fashion.
Core Competencies
- IT Communications & Content Strategy
- Knowledge Base & User Documentation
- Microsoft Writing Style Guide
- Cross-Functional Collaboration
- Content Lifecycle Management
- Technical Editing & QA
- Localization & Globalization
- GitHub, VS Code, SharePoint, Dynamics 365
- AI Content Tools (ChatGPT, Microsoft Copilot, GitHub Copilot)
- Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
Experience
Steyer Content-assignment with Microsoft, February 2016 – June 2025
Senior Technical Writer and Editor, FastTrack for Microsoft 365 Learn Team
- Led content strategy, creation, and maintenance for customer-facing and internal documentation.
- Created, edited, and maintained content using AI including ChatGPT, Microsoft Copilot, and GitHub Copilot.
- Created and published quick start guides, support articles, policies, FAQs, white papers, and onboarding collateral.
- Managed monthly updates to high-traffic documentation on learn.microsoft.com.
- Applied Microsoft Writing Style Guide and accessibility standards to deliver consistent, user-friendly content.
- Partnered with SMEs, legal, project managers, and developers to validate and review technical documentation.
- Coordinated localization efforts for content in 11+ languages and managed external translation vendors.
- Utilized GitHub, VS Code, and Dynamics 365 for version control and publishing and maintained tracking in Azure DevOps and SharePoint.
Wadeware LLC-assignment with Microsoft, June 2011 – July 2015
Senior Technical Writer and Editor, Office 365 Online Services
- Developed user-centric documentation for deployment, administration, and troubleshooting
of Office 365 services. - Simplified SME-authored content into clear, concise resources for technical and non-technical
users. - Produced content for multiple formats: web pages, service descriptions, UI text, and internal
bulletins. - Delivered video tutorials and visual content using Camtasia and Microsoft tools.
- Supported complex product documentation efforts involving Exchange, Lync/Skype Online
Dedicated environments.
Areas of Expertise
- Microsoft 365 and Office 365 documentation
- Content development, strategy, and architecture
- AI-created content
- learn.microsoft.com articles
- White papers (technical, business, and customer-focused)
- VS Code authoring
- GitHub (publishing and repository management)
- Internal style guidelines (development and maintenance)
- UX text
- UX flow
- Video demos and tutorials
- Online help
- Online wizards
- Blog posts and articles
- Email policy and communications
Technical Skills
- ChatGPT, Microsoft Copilot, GitHub Copilot
- Windows: Windows 11, Windows 10, Windows 8, Windows 7
- MacOS, iOS
- GitHub, GitHub Desktop, VS Code, Azure DevOps
- Markdown, HTML, XML
- Microsoft 365/Office 365 products (Microsoft Teams, Word, Excel, PowerPoint, Visio, Outlook, Defender)
- SharePoint (current, 2019, 2016, Dedicated, Online)
- OneDrive, OneDrive for Business
- Product Studio, DxStudio 3.0 and 2.2, Documentation Studio
- Camtasia Studio 8 and 8.1
Education
Seattle University, MAEd
Oberlin College, BA